Shipping & Service Delivery Policy

1. 100% Digital Delivery Model

Flint operates exclusively as a digital educational service provider. We do not ship physical goods, printed books, CDs, or hardware. All medical question banks, clinical reasoning simulators, video suites, and desktop clients are delivered electronically through our secure online portal and desktop applications.

2. Instant Delivery Timeline

Upon successful payment processing via PayFast (Debit/Credit Card, Bank Transfer, Wallet):

• Online Portal & Question Bank Access: Immediate activation within 1 to 5 minutes.
• Confirmation Email: An automated confirmation email with your access credentials and license key is dispatched instantly to your registered email address.
• Desktop Client Downloads: The Flint Windows Desktop installer (.exe / .zip) is accessible immediately on our Download Gateway.

3. Manual Payment Verification Timeline

For users selecting manual bank transfer or voucher redemption during registration, account activation is performed following receipt verification by our billing team. Verification is typically completed within 2 to 12 hours.

4. Delivery Fees

Because all products are delivered electronically over encrypted HTTPS connections, there are zero shipping fees, zero handling charges, and zero hidden delivery costs associated with any purchase on our platform.

5. Delivery Issues & Access Troubleshooting

If you have completed your payment but have not received your account credentials within 15 minutes, please perform the following steps:

1. Check your Spam, Junk, or Promotions folder in your email client.
2. Verify that your registered email address matches the email supplied during PayFast checkout.
3. Contact our 24/7 technical helpdesk at daudh9244@gmail.com with your PayFast order reference.

6. Local Office Contact Details