Return & Refund Policy

1. Scope of Digital Services

Flint ("we", "our", "us") provides digital educational products, clinical question banks, computer-adaptive test simulators, and online learning access for medical licensing examinations (USMLE, PLAB, AMC, MCCQE). Because our products consist of instantly accessible digital subscriptions and downloadable courseware, special terms apply to returns and refunds.

2. 7-Day Money-Back Guarantee

We stand behind the quality of our medical education content. You are eligible for a 100% full refund within 7 days of purchase under the following conditions:

• Your request is submitted to daudh9244@gmail.com within 7 calendar days of your original payment date.
• You have completed less than 10% of the question bank or diagnostic mock exams in your tier.
• You have not created a local offline export or bulk download of our digital vaults.

3. Non-Refundable Items & Circumstances

Refunds will not be issued in the following scenarios:

• Requests submitted after 7 days from the purchase date.
• 1-on-1 Clinical Mentorship sessions that have already been conducted by faculty.
• Accounts found in violation of our Terms of Service (e.g. account sharing, bulk scraping).
• Discounted, promotional, or voucher-redeemed access codes unless explicitly required by law.

4. Refund Request Process

To request a refund, please send an email to daudh9244@gmail.com or contact our billing team with the following details:

5. Refund Timeline & Processing

Approved refunds will be processed within 5 to 7 business days. The refund will be credited back to your original payment method (Debit/Credit Card, Bank Account, or PayFast Account) used during checkout. Please note that your issuing bank or card provider may require additional processing time for the credit to reflect on your statement.

6. Contact & Support

If you have any questions regarding billing or refund eligibility, please reach out to our team: